Returns
- Returns should be made within 7 days of your purchase in original, undamaged packaging. Any item(s) being returned should also be returned with any accessories, manuals and items that may have been bundled with the item(s).
- Products should be accompanied with the original sales invoice for store credit.
- If the product is not returned in its entirety or if the packaging/product has been damaged, or if accessories are missing, we reserve the right to refuse acceptance of the item or deduct additional charges as applicable.
- If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on HTshop.in . Please note that we will not be able to refund the amount once order is placed.
- Due to the nature of high-end products we are authorised dealers for, not all products qualify for a return. In the event of a defective unit, the unit will be replaced with an identical unit. Furthermore, if we are unable to supply a replacement unit within 30-45 days, we will issue credit.
Warranty
- Manufacturer’s warranty
- Physical damage to items are not covered under warranty
- Warranty on applicable products becomes invalid if the product(s) has been opened or tampered with by an unauthorised person/other service centre
- Please retain your sales invoice to claim warranty